Name: AI outcome pricing census
Creator: Floe
License: https://creativecommons.org/licenses/by/4.0/

Question 1

What does Floe need access to?

Accepted Answer

Read-only inputs: the contract or order form, the vendor’s event logs or usage reports, the invoices, an export from the buyer's own system of record (helpdesk, CRM, claims, contact center), and your outcome rules.

Question 2

Does my vendor have to cooperate?

Accepted Answer

No. The audit runs on what the vendor already gives you: usage reports, event exports, invoice detail. If they share more, the classification gets finer. It does not depend on them.

Question 3

What counts as a valid outcome?

Accepted Answer

An outcome passes three tests: it matches the contract definition, your records confirm it happened, and it meets your acceptance rule (not reopened, not escalated, not a duplicate). You set the rules. Floe applies them the same way every time.

Question 4

Is a non-deterministric LLM model deciding what’s valid?

Accepted Answer

No. The classification is deterministic: same inputs, same answer, every line traceable to its source.

Question 5

What do I get at the end?

Accepted Answer

Dollars recoverable, cost per invoice-valid outcome/task, cost per buyer-validated outcome, and the share of paid outcomes that failed your standard. Plus a dispute file with every outcome ID behind each number, and a renewal position with recommended contract language.

Question 6

How long does it take?

Accepted Answer

20 days for one vendor. Days 1–10 connect, 11–15 classify, 16–20 deliver. Pick the contract with the nearest renewal, ideally within 180 days.

Question 7

Will this damage the vendor relationship?

Accepted Answer

The adjudication method is published and findings are documented to a standard both sides can check. Vendors can read and propose; only your owner accepts. Vendors with accurate bills get faster renewals and fewer disputes out of it.

Question 8

Which contracts fit?

Accepted Answer

Any AI service bililng by task, result or outcome eg. Customer-service, sales and voice AI billed per resolution, conversation, lead, appointment or similar outcome unit. Seat-only contracts have little to audit.

Question 9

Isn’t this what our FinOps or observability tool does?

Accepted Answer

Those tell you what you spent, at list price, by API key or trace. Floe settles what you were billed against what you contracted and what your systems confirm, down to the invoice. It reads those tools; it doesn’t replace them.

Every AI product will billed by task

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